Here is my wishlist for wllm, and thank you for asking.
A number of basic issues can be identified as having widespread agreement:
• Toxic editing environment: abusive admins and trolls who are given an endless supply of second chances.
• No accountability for admins.
• Systemic bias - gender. There is a perception that the average Wikipedia user is a 12-year-old male living in his mother’s basement.
• Systemic bias - “global south” (and no, this does NOT mean Australia!)
• Editor retention - Sue’s “holy shit slide” (see video at about 2:00)
http://bambuser.com/v/2140682 and “endless September” (worth googling if you have never heard of it)
• “Small wiki syndrome” of sister projects - Commons, Wikinews, Wikivoyage - taken over by bullying admins who drive out the remaining normal participants
• Increased accountability for chapters, and refocusing of financial priorities to other areas.
• Two-year terms for admins, with periodic reconfirmation elections, have been widely suggested. The last RFC on the subject (Request For Comment, used to reach consensus for changes) failed miserably because it was incredibly badly written, and specified an election procedure that was obviously unworkable.
Problem descriptions
Blocks:
• Blocks are the currency of Wikipedia. A statement to the effect that an aspiring new admin has a “clean block log” is practically a prerequisite for RFA (request for adminship, used to reach consensus for approving new admins). Users who already have one block are more likely to be treated poorly or to receive more blocks or sanctions.
• A user’s block log can not be altered, outside of the WMF office, even in the case of bad or mistaken blocks.
• Users sometimes leave the project after getting a block.
• Fewer users with clean block logs means fewer users in the pool to qualify for admin.
Warnings:
• There is no consistency in blocking practice, tracking of admin practices, or accountability for admins. Some admins will warn a user they think is doing something incorrectly or try to have a discussion; others will block on sight and ask questions later.
• The current trend is away from explaining to editors what they are doing wrong and warning them about what they are expected to do in the future, or even listening to them, in favor of going straight to sanctions. For example, the recent arbcom discretionary sanctions review completely did away with warnings, as well as the arbcom warning template.
Admins:
• Admins are either in good standing or gone; there is no middle path, no allowance for a learning curve.
• While there are a number of adoption programs for new users, there is no training for admins. There is no “best practices” and no rating system, so that users can grade the admins, or admins can see their score, or try to improve.
Recommendations
• Visual editor - high priority. Should not be reintroduced in an unstable form. Beta version should be clearly marked and optional.
• Formal mandatory HR-level gender discrimination training for WMF staff, employees to learn the difference between acceptable office behavior and harassment.
• Training for admins. Establish best practices, ratings, self-test quizzes, and training programs. Formal “focus group” sessions to explore and incorporate various groups’ interests. Stronger recommendations for a code of admin ethics could be made for admins who are also WMF employees.
• Formal anti-bullying program. The available programs so far have been for school systems; this would be a ground-breaking role for Wikipedia.
• Focus on the Arab world (“global south”). The most recent strategic plan still focuses on Egypt, which has seen a mass exodus of westerners since the Arab Spring, and on Saudi Arabia, which is nearly impossible to get into without a work visa. Other countries have even more serious political obstacles. The most accessible Arab country is currently Jordan. Policies should more accurately address gender realities in this region, and encourage participation by Arab women. This may mean scholarships to events in the West, like Wikimania, that include being accompanied by a male family member, and support for obtaining visas, which are notoriously hard to come by for Arab nationals. Given the cultural gender separation issues, separate leadership and recruitment structures should be established for Arab women.
• Attract the right kind of editor. Promote stronger ties with educational institutions; initiate recruitment strategies with emphasis on the “emeritus” sector of graying academics. Promote small enclaves of editing groups within Wikipedia that will serve to socialize and train new editors.